Your guide to Scout

Scout is an AI conversation partner for discovery work. It conducts one-on-one conversations to understand how work happens today, what challenges people face, and where things could be better. Think of it as a patient, always-available interviewer that remembers what you told it.

Yes. Scout collects patterns and themes, not attributions. When insights are shared with leadership, they appear as aggregated findings like "multiple stakeholders reported X" rather than "John said Y." Your candour is what makes this valuable, and anonymity is how we protect it.

Follow the Agent One or Scout link shared with you by the project team. If you want to talk, allow microphone access and choose the right input device before you start.

Not at all. There is no agenda, no pre-reading, no questionnaire to fill out. Just show up and talk about your work. Scout will guide the conversation based on what matters most.

Entirely up to you. Five minutes is useful. Twenty minutes is great. You can also have multiple short conversations over days or weeks. Scout remembers everything across sessions, so you never have to repeat yourself.

Absolutely. The same interface has a text input bar at the bottom. Type your thoughts, paste notes, whatever works best for you. Some people prefer voice for open-ended conversation and text for specific details.

Your input feeds into a structured service blueprint that maps how work happens. This blueprint identifies patterns, pain points, strengths, and opportunities across the discovery group. It becomes the foundation for practical recommendations that are grounded in real examples, not assumptions.

Sometimes. Scout may send a follow-up through the channel your project uses if there is a question from a previous conversation, or if new patterns have emerged that need your perspective. You can always ignore these or respond when it suits you.

If meeting notes, transcripts, or other materials are shared with the project, Scout can use them to pick up relevant themes and ask better follow-up questions. It will not join calls or listen live unless that has been explicitly set up for your project.

Yes. You can upload files directly in the Scout interface, or share your screen during a voice call. Process documents, spreadsheets, templates, org charts, anything that helps explain how things work is valuable input.

Tell it. Corrections are the single most valuable signal Scout receives. If it misunderstands something about your process, your team, or your challenges, just say so. Corrections are weighted as the highest-priority input and immediately improve the quality of the analysis.

Start with a concrete recent example: a bid, approval, handover, meeting, spreadsheet, workaround, or decision that took longer than it should have. Scout can always zoom out later, but specific examples help it understand the real workflow faster.

Check that your browser has microphone permission, confirm the selected device, and try a headset if one is available. If the mic list looks wrong, close Scout and open it again so the browser refreshes device access.

You can keep going with text chat. If you want to use voice, a headset and a quieter spot will give Scout cleaner audio. For exact names, numbers, links, or pasted notes, text is usually better anyway.

Open the email, link, or project channel where the prompt was shared. Scout may be following up on a previous conversation or shared material. You can answer when it suits you; the context is retained.

Yes. Authorised users can use Agent One in the browser. Some projects may also provide access through another channel, but your invitation link is the safest place to start.